Refund & Cancellation Policy

1. Free Sandbox

New users can explore the TitanScale Template workspace in a 7-day, session-only sandbox. No payment card is required. Sandbox changes are not saved and AI features are disabled. After 7 days, the sandbox closes and users must select a paid plan to create their own writable workspace.

2. Subscription Terms

Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected. Prices are shown in USD on the Pricing page. Seat limits, workspace limits, and AI credit allowances are enforced by the application.

3. Cancellation

You may cancel your subscription at any time through the billing settings in your workspace. Cancellation takes effect at the end of the current billing period. You will continue to have access until that date. After cancellation, your workspace may switch to read-only mode.

4. Refunds

14-day money-back guarantee on your first payment. If you are not satisfied, email us within 14 days of your first charge on any plan, monthly or annual, and we will refund it in full. No explanation required.

Renewals are not refundable. Once the first billing period has passed, charges for a renewed monthly or annual term are non-refundable. Cancel before the renewal date to avoid the next charge.

No partial refunds. We do not refund unused seats, unused days within a paid period, or the difference following a mid-term downgrade.

Billing errors are always corrected. If you were charged incorrectly, report it within 60 days of the charge and we will refund or credit the difference.

Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer. AI credits are not refundable (see section 6).

Where local consumer law grants you a stronger right — for example statutory withdrawal rights in the EU or UK — that law applies and nothing in this policy limits it.

5. Downgrades

Downgrades apply at the next billing period. If a downgrade would reduce the number of allowed seats or workspaces below your current usage, you must first archive inactive users or workspaces. We do not refund the difference for the current billing period.

6. AI Credits

AI credits are pooled at the workspace level and reset at the start of each billing cycle. Unused credits do not roll over. AI credits are not refundable. If the AI credit pool is exhausted, AI features pause until the next billing cycle or an upgrade.

7. Billing Errors

If you believe you were incorrectly charged, please contact us promptly with the invoice details. We will review and, if appropriate, issue a refund or account credit.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by email or through the service. The latest version is always available at this URL.

9. Contact

For refund requests and billing questions, email contact@doimpact.app with your invoice number. Security and privacy matters go to the same address via our contact page.